Privacy policy

Effective date: November 10, 2026. Last updated: November 10, 2026.

This policy explains what personal information my website collects, what it’s used for, who has access to it and what your rights are.

Who is responsible for your information?

That’s me, Nicolas Acquié, osteopath D.O. (graduate in osteopathy). I’m the person in charge of the protection of personal information for my practice. If you have any questions about this policy, you can reach me:

by email: nicolasacquieosteo@hotmail.com
by phone or text: 514-663-3826
at the practice: Centre professionnel Makisa, 910 rue Bélanger Est, Suite 206, Montréal, Québec H2S 3P4

What does the website collect?

Very little. The only form that asks for your information is the one for my newsletter. The site has no accounts to create and no online sales. You can browse it without giving me anything.

There are five exceptions:

You book an appointment online on GOrendezvous. You enter your information on their site, not on mine.
You sign up for my newsletter with the form on the Contact page. The site passes your email address, and your first name if you give it, to Mailchimp, which manages my mailing list. The site doesn’t keep them.
You write to me by email or text. I then receive your name, your email address or your phone number, and what you write to me.
You accept analytics cookies in the site’s banner. Google Analytics then records data about your visit: the pages viewed, the length of the visit, the type of device, the approximate city.
A page shows content from another service, such as Google reviews or Instagram videos. That service receives technical data about your visit, such as your IP address.

As with any website, the server may record technical data about visits (IP address, date, pages requested), for security and to keep the site running properly.

What is this information used for?

To reply to you and arrange your session.
To send you my newsletter, if you sign up for it. Every email includes a link to unsubscribe.
To know which pages are useful, so I can improve the site. I look at overall statistics, not visits one by one.
To protect the site against attacks.

Cookies

Analytics cookies are turned off by default. They are only turned on if you accept them in the banner. You can change your mind at any time with the “Manage cookies” link at the bottom of every page. If you decline them, you can still browse the whole site.

Some cookies are set without your consent, because the site needs them: one remembers the language you browse the site in, the others remember your choice.

The Instagram videos on the “Your osteopath” page follow the same rule: they only load with your consent. If you decline, they aren’t displayed.

Details about the cookies are in the cookie policy.

Who has access to your information?

Third-party services process data for the site and for my practice:

GOrendezvous, for online booking. Booking takes place on their site, under their privacy notice.
Google, for analytics if you accept it, and for the photos of review authors.
Trustindex, which displays the Google reviews on the home page.
Meta, for the Instagram videos if you accept them.
Mailchimp, which sends my newsletter.
Microsoft, which hosts my email account.
OVHcloud, which hosts the site on a server in Canada.
Wordfence, the site’s security plugin.

Several of these services are based outside Québec, including in the United States and Europe. Your information may therefore be processed outside Québec.

Links to Facebook, Instagram, YouTube, LinkedIn or Google Maps take you to those sites. Their own rules apply there.

How is your information protected?

The site uses an encrypted connection and a firewall. The firewall may record the IP address of suspicious visits, to block attacks.

How long do I keep your information?

I keep your information for as long as needed for the purposes described above. On request, I’ll tell you how long it’s kept and who has access to it.

What are your rights?

You can:

find out what information I hold about you
have it corrected or updated
withdraw your consent, for example to cookies

To do so, write to me or call me. If you have a complaint, write to me. You can also contact the Commission d’accès à l’information du Québec at any time.

What if there’s an incident?

If an incident affected your information, I would take steps to limit the risk. If it presented a risk of serious injury, I would notify the Commission d’accès à l’information and the people concerned, as the law requires.

If this policy changes

When I change this policy, I post the new version on this page and show the date of the update at the top.